Travel Vision Terms and Conditions

Quotations / Estimates

  • For all basic Domestic quotations, same day response will be received.  

  • Detailed request for domestic quotations will be received within 24 hours.

  • For all point to point International travel, a response time will be the same day.  

  • For bigger and more detailed itineraries a response time of 24 hours will apply, depending on time zones, suppliers and 3rd parties.  

  • Please note that we will assist with re-quotes up to the fourth estimation, thereafter a non-refundable deposit of R500.00, will be requested and calculated against the booking. Should you proceed with the booking the quoting fee will be deducted.  

  • Payment on quotations /Estimates should not be made and will not be accepted. Please request confirmation from your consultant. 


Booking Procedures

  • All correspondence when making a booking must be received in writing.  

  • Travel Vision booking form must be completed and signed.  

  • Suppliers and 3rd parties may request additional forms to be completed.   

  • Copies of valid passport need to be received.

  • Flight details – International flight details need to be communicated with your consultant, if not booked through Travel Vision.  

  • Special terms and conditions apply at hotels and apartments during Trade Fairs (details on application). However, in general terms, the following will apply:

    • Payment in full is required on confirmation, where after no refund or amendment can be made.
    • Rates may be higher than those available from the hotel direct

Payment Details:

Deposits, Cash transactions and Credit cards:

  • A non-refundable deposit of 20% of the cost of arrangements is required within 72 hours of the booking confirmation. (30% for cruises). 

  • Deposit requirements and amounts may differ and are subject to change depending on our suppliers. 

  • Please use our document number as a reference, for deposits and EFT transactions.  Cash deposits will incur a 3 % bank charge.

  • Commission levels only valid for cash, cheque or EFT payments. 

  • When paying by Electronic Transfer / Direct deposit, this can sometimes take up to 3 days to appear in our account.

  • When paying by credit card we will always ask for clear copies of the back and front of a client’s credit card, as well as a copy of the card holders ID.

  • We will also require credit card authorisation form to be completed. This is to avoid any fraudulent use of credit cards.

  • We accept Visa, Master Card, American Express and Diners Credit Cards.

  • Note: Secure Online credit card payment will be in place Jan 2019.  

  • All reservations must be prepaid.

  • If bookings are in full cancellation period, payment must be received before booking is made, availability cannot be guaranteed for these bookings. 

  • Final payment is due six weeks prior to departure. This may vary in the case of cruises and certain other arrangements. 

  • In making payment you confirm that you have read and accepted these Terms and Conditions. 

  • Failure to remit final payment on due date will result in cancellation of reservations, forfeiture of deposit and may attract cancellation costs.


  • An amendment fee of R350.00 plus VAT will be charged for each amendment made to confirmed reservations, in addition to any cancellation charges which may be applicable.

  • In the event of cancellation, which must be received in writing, charges will be determined at the time of cancellation. 

  • Cancellation fees may differ dependent on our supplier – most restrictive rules will be applied.

  • Cancellation policy is based on the local time of destination.

The following indicates the maximum charges that can be imposed :

  • More than 6 weeks prior to departure: Deposit forfeited.

  • Less than 6 weeks but more than 28 days prior to departure: 60% of the costs.

  • Within 28 to 14 days of departure: 80% of the costs.

  • Within 14 days of departure: 100% of costs.


  • Whilst all vouchers are issued on the understanding that all services are non-refundable, non- changeable refund applications may be considered.

  • Cancellation or amendment of any hotel accommodation before departure can only be requested by Travel Vision.

  • Cancellation of your booking will result in an administration Fee of R 350.00 plus VAT.

  • During Travel, should the supplier agree directly to the traveller to process a refund - Proof of this cancellation can be submitted to Travel Vision, in writing with: i.e. date, time, name and cancellation number / authorisation, to enable Travel Vision to process.

  • Travel Vision cannot guarantee refunds, however we will do our best to negotiate on your behalf.

  • Refund payments will be processed back to the original payment method.

  • Refunds can take up to 14 days and longer, depending on the supplier or 3rd party. 

  • If agent commission has been paid, it is the agent’s responsibility / decision to pay commission back.

  • Service that was not used will be considered non-refundable.

Travel Documents:

  • Must be checked upon receipt and all inaccuracies reported to your travel agent. 

  • It is the Agents responsibly to check arrival and departure dates, spelling of names, hotel bookings, and car rental and tour details.

  • Travel Vision will not be liable for any inaccuracies after departure from South Africa.

  • The onus rests on the passenger to ensure that all their travel documents are in order and correct before departure.

  • The passenger need to ensure that he/she has complied with the necessary health/passport/visa/re-entry permit requirements.

  • Travel Vision will not be held liable for any loss as a result of errors.

Travel Insurance:

  • Travel Vision can provide Travel Insurance to clients, however we are not an authorised financial institution and cannot advise on these products.

  • We strongly advise passengers to take out insurance at the time of booking, covering cancellation, personal accident, medical expenses due to illness, loss of baggage and curtailment.

  • Ask your ASATA Travel Agent for details. Passengers are responsible for their own insurance and Travel Vision will not be liable in the event of a passenger failing to take adequate insurance cover.


  • All electronic advertising material are subject to availability, changes, ROE fluctuations and /or airfare increases without prior notice. 

  • All printed advertising material are subject to availability, changes, ROE fluctuations and /or airfare increases without prior notice.


  • On all Tours, Packages and Hotel Reservations, the right is reserved to substitute hotels listed with others of a similar or higher category at no additional cost to the passenger. 

  • Most Hotel rooms have city taxes and tourism levy’s, this is payable directly at the property/hotel.

  • The Hotel /property may request a credit card upon check in for security deposit and all extras charged to the room.

  • Hotels undergo renovations from time to time and take all possible steps to limit disruption to their guests. We will not entertain complaints or refund requests if a hotel is carrying out renovations whilst a guest is resident.

  • Hotel descriptions featured in this brochure are based on current hotel guides and contractual agreements provided by suppliers. Any facilities supplied are subject to change at any time.

Note: Check in time is usually late afternoon/early evening and check out mid-morning. Prices quoted are an indication only, dynamic online rates available.

Force Majeure:

  • During travel duration, (included but not limited to ) unscheduled changes may be caused by flight delays, airport closure , port closures, strikes and or industrial dispute, bad weather, fire, threat of war ,riot, civil and or political unrest, act of God etc. that is beyond Travel Visions control.

  • All charges related to these changes will be for the clients account. Travel vision will not be held liable for any of these charges.

  • Travel Vision reserves the right to change requested hotels, apartments, cabins etc. to that of an equal or higher grade, even after departure from South Africa.


  • Flight prices / changes / conditions are regulated by the related airline. Travel Vision cannot guarantee or control these changes.

  • It is the passenger’s responsibility to reconfirm all departure dates and times of all flights at least 72 hours prior to departure.

  • Failure to do so may result in cancellation of reservations by the airline.

  • Travel Vision can reconfirm flights at an additional cost.

  • Booking of any flights will incur a service fee of R400.00 plus VAT per passenger.

  • Reissue of flights will incur a service fee of R300.00 plus VAT per passenger.

Disclaimer :

Travel Vision (Pty) Ltd (herein called the Company) cannot be held responsible for any charges that appear on a passenger's credit card, nor accept the responsibility of having any of these charges reversed or corrected upon the passenger's return to South Africa. The Company, in making arrangements for transportation, conveyance, hotel accommodation or any other service, acts as agents only and is not liable as a principle.

Travel Vision does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier service.

Bookings for the services provided by our suppliers will form a direct contract between passengers and the relevant supplier and will also be subject to the suppliers Terms and Conditions.

Furthermore, the Company shall not be liable for any injury, death, loss, damage, accident, delay or inconvenience, howsoever caused, during any journey, tour, residence or other facility arranged or booked by the Company.

The Company is not liable for any failure to make satisfactory or any arrangements or booking, whether such failure is occasioned by any of its servants, agents, principals, sub-contractors or otherwise.

Any loss or additional expense due to delays, changes or cancellations of air, rail, road, sea or any other service, strikes, sickness, theft, war, weather or other causes, will have to be borne by the passenger.

In the event that you are not satisfied with any aspect of your arrangements, you must immediately inform our local supplier who will endeavour to resolve the issue at the time. If on your return you have a further complaint or query, you should notify your Travel Agent within 30 days of the original service.