Quotations / Estimates

• For all basic Domestic quotations, same day response will be received.  

• Detailed request for domestic quotations will be received within 24 hours.

• For all point to point International travel, a response time will be the same day.  

• For bigger and more detailed itineraries a response time of 24 hours will apply, depending on time zones, suppliers and 3rd parties.  

• Please note that we will assist with re-quotes up to the fourth estimation, thereafter a non-refundable deposit of R500.00, will be requested and calculated against the booking. Should you proceed with the booking the quoting fee will be deducted.  

• Payment on quotations /Estimates should not be made and will not be accepted. Please request confirmation from your consultant. 

• DUE TO CURRENCY FLUCTUATIONS PRICES ARE VALID FOR SAME DAY ONLY

• All correspondence when making a booking must be received in writing.  

• Travel Vision booking form must be completed and signed.  

• Suppliers and 3^rd parties may request additional forms to be completed.   

• Copies of valid passport need to be received.

• Flight details – International flight details need to be communicated with your consultant, if not booked through Travel Vision.  

• Special terms and conditions apply at hotels and apartments during Trade Fairs (details on application). However, in general terms, the following will apply:

• A non-refundable deposit of 20% of the cost of arrangements is required within 72 hours of the booking confirmation. (30% for cruises). 
  

• Deposit requirements and amounts may differ and are subject to change depending on our suppliers. 
  

• Please use our document number as a reference, for deposits and EFT transactions.  Cash deposits will incur a 3 % bank charge.

• Commission levels only valid for cash, cheque or EFT payments. 
  

• When paying by Electronic Transfer / Direct deposit, this can sometimes take up to 3 days to appear in our account.

• When paying by credit card we will always ask for clear copies of the back and front of a client’s credit card, as well as a copy of the card holders ID.

• We will also require credit card authorisation form to be completed. This is to avoid any fraudulent use of credit cards.

• We accept Visa, Master Card, American Express and Diners Credit Cards.

• Note: Secure Online credit card payment will be in place Jan 2019.  

• All reservations must be prepaid.

• If bookings are in full cancellation period, payment must be received before booking is made, availability cannot be guaranteed for these bookings. 
  

• Final payment is due six weeks prior to departure. This may vary in the case of cruises and certain other arrangements. 
  

• In making payment you confirm that you have read and accepted these Terms and Conditions. 
  

• Failure to remit final payment on due date will result in cancellation of reservations, forfeiture of deposit and may attract cancellation costs.

• An amendment fee of R350.00 plus VAT will be charged for each amendment made to confirmed reservations, in addition to any cancellation charges which may be applicable.

• In the event of cancellation, which must be received in writing, charges will be determined at the time of cancellation. 
  

• Cancellation fees may differ dependent on our supplier – most restrictive rules will be applied.
  

• Cancellation policy is based on the local time of destination.

The following indicates the maximum charges that can be imposed :

• More than 6 weeks prior to departure: Deposit forfeited.

• Less than 6 weeks but more than 28 days prior to departure: 60% of the costs.

• Within 28 to 14 days of departure: 80% of the costs.

• Within 14 days of departure: 100% of costs.

• Whilst all vouchers are issued on the understanding that all services are non-refundable, non- changeable refund applications may be considered.

• Cancellation or amendment of any hotel accommodation before departure can only be requested by Travel Vision.

• Cancellation of your booking will result in an administration Fee of R 350.00 plus VAT.

• During Travel, should the supplier agree directly to the traveller to process a refund - Proof of this cancellation can be submitted to Travel Vision, in writing with: i.e. date, time, name and cancellation number / authorisation, to enable Travel Vision to process.

• Travel Vision cannot guarantee refunds, however we will do our best to negotiate on your behalf.

• Refund payments will be processed back to the original payment method.

• Refunds can take up to 14 days and longer, depending on the supplier or 3^rd party. 
  

• If agent commission has been paid, it is the agent’s responsibility / decision to pay commission back.

• Service that was not used will be considered non-refundable.

• Must be checked upon receipt and all inaccuracies reported to your travel agent. 
  

• It is the Agents responsibly to check arrival and departure dates, spelling of names, hotel bookings, and car rental and tour details.

• Travel Vision will not be liable for any inaccuracies after departure from South Africa.

• The onus rests on the passenger to ensure that all their travel documents are in order and correct before departure.

• The passenger need to ensure that he/she has complied with the necessary health/passport/visa/re-entry permit requirements.

• Travel Vision will not be held liable for any loss as a result of errors.

• Travel Vision can provide Travel Insurance to clients, however we are not an authorised financial institution and cannot advise on these products.

• We strongly advise passengers to take out insurance at the time of booking, covering cancellation, personal accident, medical expenses due to illness, loss of baggage and curtailment.

• Ask your ASATA Travel Agent for details. Passengers are responsible for their own insurance and Travel Vision will not be liable in the event of a passenger failing to take adequate insurance cover.

• All electronic advertising material are subject to availability, changes, ROE fluctuations and /or airfare increases without prior notice. 
  

• All printed advertising material are subject to availability, changes, ROE fluctuations and /or airfare increases without prior notice.

• On all Tours, Packages and Hotel Reservations, the right is reserved to substitute hotels listed with others of a similar or higher category at no additional cost to the passenger. 
  

• Most Hotel rooms have city taxes and tourism levy’s, this is payable directly at the property/hotel.

• The Hotel /property may request a credit card upon check in for security deposit and all extras charged to the room.

• Hotels undergo renovations from time to time and take all possible steps to limit disruption to their guests. We will not entertain complaints or refund requests if a hotel is carrying out renovations whilst a guest is resident.

• Hotel descriptions featured in this brochure are based on current hotel guides and contractual agreements provided by suppliers. Any facilities supplied are subject to change at any time.

• During travel duration, (included but not limited to ) unscheduled changes may be caused by flight delays, airport closure , port closures, strikes and or industrial dispute, bad weather, fire, threat of war ,riot, civil and or political unrest, act of God etc. that is beyond Travel Visions control.

• All charges related to these changes will be for the clients account. Travel vision will not be held liable for any of these charges.

• Travel Vision reserves the right to change requested hotels, apartments, cabins etc. to that of an equal or higher grade, even after departure from South Africa.

• Flight prices / changes / conditions are regulated by the related airline. Travel Vision cannot guarantee or control these changes.

• It is the passenger’s responsibility to reconfirm all departure dates and times of all flights at least 72 hours prior to departure.

• Failure to do so may result in cancellation of reservations by the airline.

• Travel Vision can reconfirm flights at an additional cost.

• Booking of any flights will incur a service fee of R400.00 plus VAT per passenger.

• Reissue of flights will incur a service fee of R300.00 plus VAT per passenger.