Travel Vision Terms
and Conditions
Quotations
/ Estimates
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Please note that we will assist with re-quotes
up to the fourth estimation, thereafter a non-refundable deposit of R500.00,
will be requested and calculated against the booking. Should you proceed with
the booking the quoting fee will be deducted.
Booking Procedures
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All correspondence
when making a booking must be received in writing.
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Travel Vision booking form
must be completed and signed.
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Suppliers and 3rd
parties may request additional forms to be completed.
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Copies of valid
passport need to be received.
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Flight details –
International flight details need to be communicated with your consultant, if
not booked through Travel Vision.
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Special terms and conditions
apply at hotels and apartments during Trade Fairs (details on application).
However, in general terms, the following will apply:
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Payment
in full is required on confirmation, where after no refund or amendment
can be made.
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Rates
may be higher than those available from the hotel direct
Payment
Details:
Deposits,
Cash transactions and Credit cards:
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A
non-refundable deposit of 20% of the cost of arrangements is required within 72
hours of the booking confirmation. (30% for cruises).
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Deposit requirements and amounts may differ and
are subject to change depending on our suppliers.
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Please
use our document number as a reference, for deposits and EFT transactions.
Cash
deposits will incur a 3 % bank charge.
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Commission
levels only valid for cash, cheque or EFT payments.
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When paying
by Electronic Transfer / Direct deposit, this can sometimes take up to 3 days
to appear in our account.
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When paying by credit card we will always ask for clear
copies of the back and front of a client’s credit card, as well as a copy of
the card holders ID.
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We will also require credit card authorisation form to be
completed. This is to avoid any fraudulent use of credit cards.
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We
accept Visa, Master Card, American Express and Diners Credit Cards.
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Note:
Secure Online credit card payment will be in place Jan 2019.
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All
reservations must be prepaid.
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If
bookings are in full cancellation period, payment must be received before
booking is made, availability cannot be guaranteed for these bookings.
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Final
payment is due six weeks prior to departure. This may vary in the case of
cruises and certain other arrangements.
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In
making payment you confirm that you have read and accepted these Terms and
Conditions.
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Failure
to remit final payment on due date will result in cancellation of reservations,
forfeiture of deposit and may attract cancellation costs.
Amendments:
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An
amendment fee of R350.00
plus VAT
will be charged for each amendment made to
confirmed reservations, in addition to any cancellation charges which may be
applicable.
Cancellations:
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In
the event of cancellation, which must be received in writing, charges will be
determined at the time of cancellation.
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Cancellation
fees may differ dependent on our supplier – most restrictive rules will be
applied.
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Cancellation
policy is based on the local time of destination.
The following indicates the maximum charges
that can be imposed
:
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More than 6 weeks prior to departure: Deposit forfeited.
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Less than 6 weeks but more than 28 days prior to departure: 60% of the costs.
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Within 28 to 14 days of departure: 80% of the costs.
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Within 14 days of departure: 100% of costs.
Refunds:
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Whilst
all vouchers are issued on the understanding that all services are
non-refundable, non- changeable refund applications may be considered.
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Cancellation or amendment of any
hotel accommodation before departure can only be requested by Travel Vision.
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Cancellation of your booking will
result in an administration Fee of R 350.00 plus VAT.
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During
Travel, should the supplier agree directly to the traveller to process a refund
- Proof of this cancellation can be submitted to
Travel Vision, in writing with: i.e. date, time, name and cancellation number /
authorisation, to enable Travel Vision to process.
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Travel Vision cannot guarantee
refunds, however we will do our best to negotiate on your behalf.
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Refund
payments will be processed back to the original payment method.
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Refunds
can take up to 14 days and longer, depending on the supplier or 3rd
party.
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If
agent commission has been paid, it is the agent’s responsibility / decision to
pay commission back.
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Service
that was not used will be considered non-refundable.
Travel Documents:
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Must
be checked upon receipt and all inaccuracies reported to your travel agent.
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It
is the Agents responsibly to check arrival and departure dates, spelling of
names, hotel bookings, and car rental and tour details.
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Travel
Vision will not be liable for any inaccuracies after departure from South
Africa.
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The onus rests on the passenger to ensure that all
their travel documents are in order and correct before departure.
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The
passenger need to ensure that he/she has complied with the necessary health/passport/visa/re-entry permit
requirements.
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Travel
Vision will not be held liable for any loss as a result of errors.
Travel Insurance:
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Travel
Vision can provide Travel Insurance to clients, however we are not an
authorised financial institution and cannot advise on these products.
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We
strongly advise passengers to take out insurance at the time of booking,
covering cancellation, personal accident, medical expenses due to illness, loss
of baggage and curtailment.
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Ask
your ASATA Travel Agent for details. Passengers are responsible for their own
insurance and Travel Vision will not be liable in the event of a passenger
failing to take adequate insurance cover.
Marketing:
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All
electronic advertising material are subject to availability, changes, ROE
fluctuations and /or airfare increases without prior notice.
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All
printed advertising material are subject to availability, changes, ROE
fluctuations and /or airfare increases without prior notice.
Hotels:
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On
all Tours, Packages and Hotel Reservations, the right is reserved to substitute
hotels listed with others of a similar or higher category at no additional cost
to the passenger.
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Most
Hotel rooms have city taxes and tourism levy’s, this is payable directly at the
property/hotel.
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The
Hotel /property may request a credit card upon check in for security deposit
and all extras charged to the room.
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Hotels
undergo renovations from time to time and take all possible steps to limit
disruption to their guests. We will not entertain complaints or refund requests
if a hotel is carrying out renovations whilst a guest is resident.
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Hotel
descriptions featured in this brochure are based on current hotel guides and
contractual agreements provided by suppliers. Any facilities supplied are
subject to change at any time.
Note:
Check in time is usually late afternoon/early evening and
check out mid-morning. Prices quoted are an indication only, dynamic online
rates available.
Force Majeure:
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During
travel duration, (included but not
limited to ) unscheduled changes may be caused by flight delays, airport
closure , port closures, strikes and or
industrial dispute, bad weather, fire, threat of war ,riot, civil and or
political unrest, act of God etc. that is beyond Travel Visions control.
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All
charges related to these changes will be for the clients account. Travel vision
will not be held liable for any of these charges.
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Travel
Vision reserves the right to change requested hotels, apartments, cabins etc.
to that of an equal or higher grade, even after departure from South
Africa.
Flights
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Flight
prices / changes / conditions are regulated by the related airline. Travel
Vision cannot guarantee or control these changes.
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It
is the passenger’s responsibility to reconfirm all departure dates and times of
all flights at least 72 hours prior to departure.
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Failure
to do so may result in cancellation of reservations by the airline.
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Travel
Vision can reconfirm flights at an additional cost.
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Booking
of any flights will incur a service fee
of R400.00 plus VAT per passenger.
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Reissue
of flights will incur a service fee of R300.00 plus VAT per passenger.
Disclaimer
:
Travel Vision (Pty) Ltd (herein called the Company) cannot be held responsible
for any charges that appear on a passenger's credit card, nor accept the
responsibility of having any of these charges reversed or corrected upon the
passenger's return to South Africa. The Company, in making arrangements for transportation, conveyance, hotel
accommodation or any other service, acts as agents only and is not liable as a
principle.
Travel
Vision does not own, manage, control or operate any transportation vehicle, any
hotel or restaurant or any other supplier service.
Bookings
for the services provided by our suppliers will form a direct contract between
passengers and the relevant supplier and will also be subject to the suppliers
Terms and Conditions.
Furthermore,
the Company shall not be liable for any injury, death, loss, damage,
accident, delay or inconvenience, howsoever caused, during any journey, tour,
residence or other facility arranged or booked by the Company.
The
Company is not liable for any failure to make satisfactory or any arrangements
or booking, whether such failure is occasioned by any of its servants, agents,
principals, sub-contractors or otherwise.
Any loss
or additional expense due to delays, changes or cancellations of air, rail,
road, sea or any other service, strikes, sickness, theft, war, weather or other
causes, will have to be borne by the passenger.
In the event that you are not satisfied with
any aspect of your arrangements, you must immediately inform our local supplier
who will endeavour to
resolve the issue at the time. If on your return you have a further
complaint or query, you should notify your Travel Agent within 30 days of the
original service.